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(888) 222-7822
sales@atipa.com
4921 Legends Drive, Lawrence, KS 66049

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Atipa Technologies, a division of Microtech Computers, Inc., is not responsible for typographical or photographic errors. Designated trademarks and brands are the property of their respective owners.

Support

Exceptional People.  Exceptional Service.

All Atipa system products are shipped with a 3-year hardware warranty and basic and standard services. Under this standard service plan, the Atipa technical team will diagnose any reported issue, identify parts needed for replacement, and ship the needed parts to the customer’s designated site. After the issue is resolved, the customer will ship back the problematic part with a pre-paid return label provided by Atipa. Optional advanced services and warranties are available and vary by product family and region. The warranty program is not transferable and applies only to direct customers who purchase products from Atipa Technologies.

Please see below for specific warranty levels and the services that they include:

Depot

Warranty

3 year hardware warranty.

Plan covers both incoming and outgoing FedEx Ground freight prepaid.

Silver

Warranty

3 year clustering support including hardware and factory-installed clustering software.

Plan covers both incoming and outgoing FedEx Ground freight prepaid.

Gold

Warranty

1 to 3 year warranty with field technician available to replace part NBD.

Plan covers both incoming and outgoing FedEx NBD freight prepaid.

Standard

Support

Included in Depot and Silver Warranty Programs: Knowledgeable help desk support for systems.

Platinum

Support

Included in Silver Plus and Gold-On-Site Warranty Programs:

Support by Senior Clustering engineers or engineers with ‘top secret’ security clearance.

Other options may include:

• On-site HPC engineer support and part replacement.  

• Spare Parts Kit at customer site available for fast turn-around. 

• Extended support for after business hours and holiday hours.

Additional services available by request:
  • Multi-day training classes

  • Compiler and libraries performance tuning

  • Dedicated on-site engineer 

  • Fully qualified hardware/software engineer

  • 24/7 availability

  • Overnight shipping for parts cache replenishment

If you need assistance, contact hwsupport@atipa.com 

or call (785) 841-9559 for support.

Need Support Now?

Atipa provides a single point of contact for all your support needs.  Unlike traditional support organizations, typically overwhelming customers with various support and escalation levels, Atipa connects you to the top support resource right away. This translates into talking to advanced support resources, without the need for spending hours talking to first level support. No escalations required.

 

Atipa support is available Monday to Friday, 8:00 A.M. to 5:00 P.M. Central Standard Time.  A Technical Account Manager (TAM) at Atipa is assigned to track and update each and every service event in order to ensure prompt service and issue resolution.